Return,Refunds, and Cancellation
At MYIU Designs, we make sure that the products you get are absolutely up to the mark and that they get delivered to you as per your expectations, without any damage. However, if you still do not wish to accept the parcel or not like the product, in that case, we provide a hassle-free return and refunds policy to all our clients.
There are certain rules and regulations which our customers need to follow to ensure an easy and convenient return or refund of products.
- We accept cancellation requests of your orders up to 12 hours after placing the order.
- We accept returns only within 10 days of the shipped date. So, in case you do not like a particular product, make sure you return it as soon as possible.
- The product needs to carry the original tag. Only then will we accept the product.
- Keep in mind that the shipping you pay for returning the product is non-refundable.
- Items that have been marked as “Sale” are the final sale products, and hence, they cannot be returned.
- The products which you return should be unaltered, unworn with tags intact on them.
- In case you receive a defective, damaged, or wrong product, make sure that you return the product within 10 days of the shipped date.
- For returning the product, you are required to log into your account to create a return. Also, you can get in touch with our customer support team. We will pick up the product from your place within 7 working days of receiving your request.
- You need to make sure that the processing is done properly. For that, you have to select the right Return Reason Code enlisted while initiating the return. As we receive the returned shipment, our team of the Online Returns Department will check your merchandise thoroughly. In case everything is fine, we will initiate a refund to you in the original form of payment that you had used to make the online purchase.
- MYIU Designs will initiate and process the refund for your unused and correct return of merchandise within 30 days of receiving the shipment at our dispatch source/warehouse location.
- Please keep in mind that for a limited period of offers that run for a certain period of time, you may or may not be able to avail of the discount in time of returning your order.
- Always remember that the free gifts you get by shopping with us cannot be returned.
- After initiating the refund, if somehow the credit fails to reach your source/bank details, we will re-initiate the refund within the next 14 days.